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The Department of Motor Vehicles has revised its Customer Bill of Rights so that customers have an easy reference guide to several important points in the emissions testing program. The DMV has also taken a number of steps to detect instances of fraud in the emissions test program and to protect consumers from fraudulent activities. These steps signal the commitment of both DMV and Applus+ Technologies, Inc. to provide oversight that focuses on the integrity of the testing process.
1. Sale of Service or Goods: You have no obligation to purchase any goods or services from Emissions
Test Centers as a condition of receiving an emissions test.
2. Test Hours:
Monday - Friday:
8:00 a.m. to 5:00 p.m.
Saturday:
8:00 a.m. to 1:00 p.m.
3. Motorist Test Fee:
$20.00 (Sales Tax Free)
4. Drive up or Appointment: You may either make an appointment for a test or drive up to the Test
Center of your choice.
5. Illegal Solicitation: It is illegal to solicit, offer and/or accept a bribe to pass a vehicle. Violators
will be prosecuted. To report an incident of bribery, call DMV at 860-263-5335.
6. Prompt Testing: Every effort is made to complete your test promptly. However, occasionally unexpected
delays may occur.
7. Documents You Will Receive: At the conclusion of your vehicle's test, you will receive a Vehicle
Inspection Report (VIR). If your vehicle failed its test, you will also receive an Emissions Repair
Form, appropriate fail brochure(s) and a Certified Emissions Repair Facility List. Remember to
obtain and approve an estimate prior to having repairs done. If you believe the repair work was
done inappropriately or unnecessarily, you may call the DMV Emissions Division at 860-263-5335.
8. Retests: If your vehicle fails its initial test, your vehicle is entitled to one (1) free retest per test cycle,
not per paid test. If your vehicle is eligible, you may request the free retest at any Emissions
Test Center, within sixty (60) consecutive calendar days.
9. Challenge Test: If you question the validity of your vehicle's emissions test, you are entitled to
challenge the results, free of charge, within fifteen (15) business days, by calling 860-263-5333. If
necessary, DMV will schedule a challenge test for you.
10. You Choose Where to Have Your Vehicle Repaired: You do not need to have your vehicle repaired
where it was tested. You may obtain emissions repairs from any repair facility or repair the
vehicle yourself. However, you must use a Certified Emissions Repair Facility, should you need
to apply for a ‘Cost’ Waiver following a retest failure and qualifying emissions-related repairs. For a
full list of Certified Emissions Repair Facilities, visit ctemissions.com or call 1-888-828-8399.
11. Cost Waiver: The minimum emissions-related repair expense required to be eligible for a waiver,
may change from year to year, based on the Consumer Price Index (CPI). For the current qualifying
amount, please visit www.ctemissions.com or call 1-888-828-8399. To be eligible, these repairs
must be performed at a Certified Emissions Repair Facility. Keep your receipts.
12. Contact Program Administrator: You may contact the Toll-Free Emissions Test Hotline with any
questions, comments or concerns at: 1-888-828-8399, Monday - Saturday 8:00 AM - 6:00 PM, or
visit the ctemissions.com web site for additional program information.
13. Non-Emissions Related DMV Questions: Contact the DMV directly with questions, comments
or concerns that are non-emissions related. You may visit the DMV website at www.ct.gov/DMV
or call the DMV Telephone Center, Monday through Friday, 8:00 AM to 4:00 PM, at 860-263-5700
(within the Hartford area or outside of Connecticut) or 1-800-842-8222 (elsewhere in Connecticut).
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Vehicle emissions testing is the State's most effective way to improve air quality. |
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