CONNECTICUT EMISSIONS PROGRAM
Motorist Survey
Thank you in advance for taking the time to advise us of both testing successes and inconsistencies. We look forward to continuing to improve our efforts and the responsiveness of the Connecticut Emissions Program.
Q1: Were you greeted professionally and politely when you presented your vehicle for emissions testing?
Yes
No
Q2: Were there clearly marked parking spaces for emissions customers?
Yes
No
Q3: Did test center personnel explain the test to you?
Yes
No
Q4: If you did not have your notification letter with you, were you given a Customer Bill of Rights Card?
Yes
No
N/A
Q5: If you did not receive a notification letter, how did you know that your vehicle needed to be tested?
Registration renewal
From my previous test paper
Checked the ctemissions.com website
Advised by DMV that one was needed
Q6: Were you able to view the testing area and your vehicle during the test?
Yes
No
Q7: If your vehicle failed, were you given a clear explanation of the results and the next steps?
Yes
No
N/A
Q8: Were you given a “Failed Brochure” and a list of Certified Emissions Repair Facilities upon failure?
Yes
No
N/A
Q9: How did you choose the test center?
Same test center used previously
Website
Emissions Motorist Hotline
Directory of Official Emissions Test Centers (included with notification letter)
Signage in front of Test Center
Q10: How would you rate the overall station appearance and accommodations?
VeryGood
Good
Fair
Poor
Q11: How would you rate the overall testing experience at this Test Center?
VeryGood
Good
Fair
Poor
Q12: Would you recommend this Test Center to other motorists?
Yes
No
Q13: The Connecticut Emissions Program is necessary because…. (check all that apply)
Over 40% of air pollution in Connecticut comes from automobiles
I worry about the future of the environment
I want to insure that my vehicle’s emission control systems are functioning properly
Air pollution affects the health of everyone, especially children and the elderly
Comments: Please include contact information, as well as the Test Center's name, if you would like a response to your comments/inquiries. Any information you provide is secure and will remain confidential.
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